Refund & Replacement Policy


At victorsport.in, we want you to have the best shopping experience. If something isn’t right with your order, don’t worry— you have 7 days from delivery to request a refund or replacement.

Easy 7-Day Returns

If you wish to return a product for personal reasons (such as change of mind, incorrect size, or not meeting expectations), the return shipment will need to be arranged and borne by the customer.

However, if you receive a wrong product or if the product has a manufacturing defect, Victor will arrange the pickup from your location at no additional cost.

Once the returned product is received and inspected, we will process the refund or replacement accordingly.

Condition Requirements

To qualify for a return or replacement, items must be in original condition:

Rackets – Unused, plastic wrap on handle, no marks on strings or bumper guard, MRP tag included.

Shoes – Unworn, in original shoe box, MRP tag attached.

Apparel – Unwashed, unworn, tags intact.

Accessories – Unused, in original packaging with labels intact.

VICTOR Rackets reserves the right to reject any return request if the product packaging is opened, the product appears used, or it is not returned in its original condition.

Return Shipping Note:

If you’re returning for reasons other than manufacturing defects or our shipping error, you pay the return shipping cost.

Use a trackable courier and keep the receipt — we can’t be responsible for parcels lost in transit.

Refunds & Exchanges:

Once your returned product reaches our warehouse and passes inspection:

  • Refunds will be processed to your original payment method.
  • Replacements will be shipped promptly.

Before You Return:

Contact our customer service team first — they’ll guide you on eligibility, steps, and logistics. You’ll need:

  • The original invoice
  • Photos (if defective)
  • Original packaging intact

Important: Unboxing Video Requirement

To ensure a smooth resolution for any delivery-related issues, customers are required to record a clear, uninterrupted unboxing video from the moment the sealed package is opened until the product is fully inspected.

The unboxing video is mandatory for claims related to:

  • Damaged product received
  • Wrong or different product received
  • Missing items in the package

Please ensure that the shipping label and the complete opening of the package are clearly visible in the video.

Please Note: Claims for damaged, incorrect, or missing products cannot be processed without a valid unboxing video. In the absence of this video, Victor Sport reserves the right to reject the claim, as we will be unable to verify the issue.

Products purchased with an additional discount beyond 20% are considered sale products. Such products are not covered under warranty and are not eligible for returns, exchanges or warranty claims, except in cases where an incorrect product has been delivered or the product has a manufacturing defect identified upon delivery.


Non-Returnable Items (for hygiene/custom reasons)

  • Rackets with string or grip customization
  • Socks
  • Wrist/ankle/elbow wraps
  • Grips (opened)
  • Shuttlecocks (nylon, hybrid, feather)
  • Water bottles
  • Insoles Return

Need Help?

We’re here to assist you with any questions about cancellations, returns, or replacements.